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Digicel Support Ticket - Prepaid card

Digicel Support Ticket

Prepaid card

Created By: MBEL's Picture MBEL Last Reply: MBEL's Picture MBEL
Priority Level: [Medium] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: N/A Replies: 0

I purchased a $3 calling card that had 25 or 24 minutes on it. When I tried to make a call an answering machine picked up. I hung up the phone, did not leave a message and tried again a few minutes later, the system indicated that the card expired. I called customer service and was told because I didn't hang up before the answering machine pick-up the card has expired and that they would not issue me a refund nor would I get the remaining minutes that should have been left on the card. I was told I would have to purchase ANOTHER calling card which is what they always advise their customers to do when this happens.

If this cannot be resolved with a manager,I will be filing a complaint with the Better Business Bureau and do what I can to spread the word about this company's deceptive business practices.


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